Refund policy

All sales are reviewed individually. We stand behind every TekStand we build.

Returns

Returns may be accepted within 30 days of delivery for stands that are unused, undamaged, complete, and in their original packaging. All returns must be approved in advance. Email jb@schematek.com with your order number and the reason for the return. Items sent back without prior approval will not be accepted.

Approved returns are shipped back at the customer's expense. Refunds are issued to the original payment method after the item is received and inspected, and may be reduced for missing parts, damage, or signs of use. Shipping charges, expedited fees, and priority handling fees are non-refundable.

Damaged or defective items

If your stand arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos, and we'll make it right.

Cancellations

Orders may be cancelled before they ship by emailing jb@schematek.com. Once an order has shipped, it can no longer be cancelled.

Televisions, soundbars, and other equipment are not sold by TailgateTek and are not covered by this policy. Damage caused by misuse or by exceeding the stand's rated weight limits is not covered.

Questions: jb@schematek.com